Return & Refund Policy
We stand behind our products with a 30-day satisfaction guarantee.
30-Day Satisfaction Guarantee
We accept returns within 30 days of delivery.
How to Start a Return
- Email us at support@pawsandgoods.com with your order number and reason.
- We'll send a return authorization and address.
- Pack securely in original packaging if possible.
- Ship the return — return shipping costs are the customer's responsibility.
Refund Processing
Refunds processed within 3-5 business days of receiving and inspecting the return. Issued to the original payment method.
Eligibility
Items must be returned within 30 days, unused, in original condition and packaging. Non-returnable: opened/used grooming products and final sale items.
Damaged or Defective Items
Contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund — no need to return unless requested.
Order Cancellations
You can cancel if your order has not yet been processed for shipping. Once shipped, you must initiate a return after delivery.
Exchanges
No direct exchanges. Return for a refund and place a new order.
Questions
Contact us at support@pawsandgoods.com.